What happens when I call 101?

What Happens When You Call 101?

Calling 101 connects you to your local police force for non-emergency situations. It’s the number to use when you need police assistance but it’s not a life-threatening or urgent incident—those situations require a call to 999.

When you dial 101, a short recorded message lets you know you’re being connected to your local police service centre. The system automatically identifies your location based on your phone’s signal or number origin, helping route your call efficiently. This means you don’t have to remember which force covers your area—the technology handles it for you.

Once connected, you’ll speak with a trained call handler who can assist with a range of issues: reporting a stolen bike, following up on suspicious behaviour, or getting help with minor crimes. They’ll gather the necessary details, offer advice, and, if needed, pass the information to an officer on the ground.

The 101 service operates 24/7 and is designed to reduce pressure on emergency lines, ensuring that 999 remains free for true emergencies. It’s also free to call from most landlines and mobiles, making it accessible to everyone.

It’s worth noting that response times may vary depending on the nature of your query, but the goal is always to provide timely, helpful support. The system is part of a broader effort to improve public access to policing and strengthen community safety.

So, if you’ve been the victim of a minor crime or have information for the police that doesn’t require immediate action, 01 is the right number to call.